Privacy Policy

At ShopMate, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect information that you provide directly to us when using ShopMate:

Personal Information

• Name and contact information (email address, phone number)
• Business information (company name, address, tax ID)
• Payment information (credit card details, billing address)
• Account credentials (username, password)

Business Data

• Customer information you enter
• Product catalogs and pricing
• Invoices and quotations
• Sales and expense records
• Uploaded images and documents

Usage Information

• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Usage patterns and preferences
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our platform
• To process your transactions and manage your subscription
• To send you technical notices and support messages
• To respond to your comments and questions
• To send marketing communications (with your consent)
• To monitor and analyze usage patterns
• To detect and prevent fraud and abuse
• To improve and develop new features
• To comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf:

• Payment processors for billing
• Cloud hosting providers for data storage
• Email service providers for communications
• Analytics providers to understand usage

Legal Requirements

We may disclose information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights and property
• Prevention of fraud or security threats

Business Transfers

If ShopMate is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and updates
• Access controls and authentication
• Daily automated backups
• Secure data centers with physical security

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you close your account, we will delete or anonymize your data within 30 days, except where we are required to retain it by law.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request a copy of your personal data
• Correction: You can update or correct your information
• Deletion: You can request deletion of your account and data
• Export: You can export your business data at any time
• Opt-out: You can unsubscribe from marketing emails
• Object: You can object to certain data processing

To exercise these rights, please contact us at support@shopmate.lk

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your login sessions
• Analyze usage patterns and improve our service
• Provide personalized content

You can control cookies through your browser settings, but disabling cookies may affect functionality.

8. Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services:

• Payment processors (for secure payment handling)
• Cloud storage providers
• Email and communication services
• Analytics platforms

These third parties have their own privacy policies. We are not responsible for their practices.

9. Children's Privacy

ShopMate is not intended for use by children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Sri Lanka. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. The "Last Updated" date at the top indicates when this policy was last revised.

12. Data Protection Officer

If you have questions or concerns about how we handle your personal information, you can contact our Data Protection Officer at privacy@shopmate.lk