Frequently Asked Questions

ShopMate is a comprehensive business management platform designed specifically for Small and Medium Enterprises (SMEs) in Sri Lanka. It helps businesses manage products, customers, invoices, quotations, expenses, and provides detailed analytics - all in one easy-to-use platform.

ShopMate is perfect for small retail shops, online businesses, service providers, wholesalers, and any SME that needs to manage products, track sales, create invoices, and monitor business performance.

No! ShopMate is designed to be user-friendly and intuitive. If you can use a smartphone, you can use ShopMate. We've built the platform to be simple and easy to navigate, even for those who aren't tech-savvy.

Yes! ShopMate is fully responsive and works perfectly on smartphones, tablets, and desktop computers. You can manage your business from anywhere, anytime.

Yes! We offer a 7-day free trial on all plans so you can explore all features before making a commitment. No credit card required to start your trial.

We accept all major credit/debit cards, bank transfers, and popular online payment methods available in Sri Lanka. All payments are processed securely.

Absolutely! You can upgrade or downgrade your plan at any time from your account settings. Changes take effect immediately, and we'll prorate the charges accordingly.

Yes, you can cancel your subscription at any time with no cancellation fees. Your account will remain active until the end of your current billing period.

Yes! You can customize your invoice templates with your business logo, colors, and information. Create professional, branded invoices that match your business identity.

Yes! You can share invoices and quotations directly with customers via WhatsApp with just one click. This makes it easy to communicate with clients using their preferred messaging platform.

Yes! ShopMate includes inventory management features that let you track stock levels for all your products. You'll get alerts when stock is running low.

Yes, depending on your plan, you can add multiple users with different permission levels. This is perfect for businesses with multiple staff members.

Absolutely! We use industry-standard SSL encryption to protect your data. All information is stored securely in the cloud with daily backups. Your data is safe with us.

No installation needed! ShopMate is a cloud-based platform that works in your web browser. Just sign in from any device with internet access and start managing your business.

You can export all your data before canceling. After cancellation, we keep your data for 30 days in case you want to reactivate. After that, the data is permanently deleted.

Yes! You can import products, customers, and other data from Excel/CSV files. We also offer migration assistance for Enterprise plan customers.

We offer email support for all plans. Professional and Enterprise plan users get priority support, and Enterprise users also get phone support. Our team typically responds within 24 hours.

Yes! We provide video tutorials and documentation to help you get started. Enterprise plan customers also get personalized onboarding sessions.